FAQ


Answers to frequently asked questions that our clients have. Also, information about our process, our business and our portfolio.

What is a Brand?

A brand can be a trade name, a sign, symbol, slogan or anything that is used to identify and distinguish a specific product, service or business.

But a brand is much more than this; it can also be a ‘promise of an experience’ and conveys to consumers a certain assurance as to the nature of the product or service they will receive and also the standards the supplier or manufacturer seeks to maintain.

Intellectual Property Office

 

What exactly do you do?

We design and develop brand identities that clearly communicate your brand objectives. Think of brand identity design as an investment; one that will stimulate growth and convey a specific message to your target market.

How much does a brand cost?

What we charge varies depending on your specific needs, your project is unique and must be treated as such. We are always ready to provide a brand evaluation and a quick consultation to identify your objectives.

My friend is a designer, why should I hire you?

We provide you with experience and a specific set of skills which we have acquired through many hours of work and countless successful projects. We are professionals who possess the knowledge required to provide you with intelligent solutions.

How long does this process take?

This is determined by the scope of your project, time frames can vary from three weeks to three months or more. Our goal is to complete your project as fast as possible, but it takes time to craft brands that work.

Can you start right away?

It’s entirely possible but our focus is primarily on current clients and projects. We try to accept no more than two or three projects at a time to ensure quality and speed of completion.

What do I get during the process?

You will be provided with a PDF presentation containing up to three effective brand identity solutions. Your designs can be presented in a variety of ways to demonstrate how your identity adapts to multiple media applications.

"Can you make my design similar to this?"

Yes we can, ultimately the final design is entirely your choice. However, it is best to collaborate and conceptualize with us to achieve a new solution. We research, strategize and formulate ways to effectively set your company apart from the competition.

We aren't local, can we still hire you?

The majority of our clients are in close proximity, nevertheless we have many clients abroad. We enjoy meeting with you in person, but communication via telephone and video-calling make long distance collaboration simple.

Do you handle printing?

No, we are not a print shop and therefore do not have presses onsite. However, we outsource to print companies and are more than happy to offer cost-saving advice.

How do your payments work?

Most projects require a 30% retainer of the estimated cost prior to scheduling. This is payable by via bank transfer, PayPal, cheque or cash. The remaining balance is payed out over the course of the project in weekly instalments. We do this to help ease the cost of the project. All details will be explained during your brand consultation.

How can I pay?

We accept credit cards (Visa, Mastercard and American Express). We also accept online payments, cash and cheques. If you pay using a credit card, a receipt will be emailed to you.

 

Questions? - Feel free stop by our office or call (705) 327 4588 anytime.

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